mercon Platform Privacy Notice

This page describes what data we collect when you use mercon and how we keep that information protected. We at mercon are committed to transparency about our data practices, and we explain clearly what personal information we gather during account registration, deposits, withdrawals, and gameplay—and how we use that information to operate our sportsbook and casino platform securely.

We collect personal data only to verify your account, process your payments (via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), prevent fraud, and comply with applicable regulations. We do not sell your data to third parties or share it beyond what is necessary for payment processing and legal compliance. Our privacy policy on mercon applies to all users, whether you access us via Android app, iOS browser, or desktop.

We at mercon respect your privacy and provide you with rights to access, correct, or request deletion of your personal data. This notice outlines those rights and explains how to exercise them.

Data We Collect on mercon

When you register on mercon, we collect your email address, phone number, and identity document (KTP, passport, or national ID). We use this information to verify your identity and confirm that you are eligible to access our platform. We also collect your residential address during registration so we can confirm jurisdiction eligibility and comply with local regulations. Users from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta go through the same verification process on mercon.

When you deposit funds on mercon, we collect payment information—your chosen e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account details (mobile banking, local payment, online payment, e-wallet). We do not store your full bank credentials; instead, we retain only the virtual-account reference and transaction identifiers. This minimizes the data we hold on our servers and reduces security risk.

We at mercon log your gameplay activity—which games you access, when you join a table, your bet amounts, and game outcomes. We collect this information to detect fraud, prevent account abuse, and settle disputes. We also track your login history (date, time, device type, IP address) to monitor for unauthorized access. None of this data is used for marketing purposes without your explicit consent.

How We Use Your Data on mercon

We at mercon use your personal data for account verification, payment processing, and regulatory compliance. Your identity document helps us confirm you are who you claim to be and that you meet our eligibility requirements. Your address confirms that you access mercon from a supported jurisdiction where local law permits our services. We do not use your data for profiling, automated decision-making, or marketing beyond the scope of your account management.

We also use your data to detect and prevent fraud. If we notice unusual patterns—rapid withdrawals, multi-account behavior, or suspicious login attempts—we flag your account for review on mercon. This protects both you and our platform. We may request additional verification (a recent photo of your ID, a selfie, a bank statement) to confirm your identity before processing large withdrawals. During major holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, we may conduct extra compliance checks to prevent exploitation of reduced monitoring.

Third-Party Data Processors on mercon

We at mercon work with trusted third-party processors to handle payments. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, these e-wallet providers receive your transaction data to process the transfer. Similarly, when you use online payment, e-wallet, mobile banking, or local payment virtual accounts on mercon, these banks receive your transfer details. We do not control how these payment processors use your data beyond processing your deposit or withdrawal. We recommend reviewing their privacy policies if you have concerns about their data practices.

We at mercon may also engage compliance and identity-verification vendors to check your information against fraud databases and sanctions lists. These vendors process your data only for verification purposes and do not store it on their systems after verification completes. We share only the minimum information necessary—name, date of birth, address—and do not disclose payment details to these vendors.

We at mercon commit to data minimization: we collect only what we need, we share only what is necessary, and we delete data we no longer require.

Data Security on mercon

We at mercon use industry-standard encryption (TLS 1.2+) to protect your data in transit. All personal information stored on mercon servers is encrypted at rest using AES-256 encryption. We restrict access to your data to authorized staff on a need-to-know basis. Our servers are hosted in secure data centres with physical access controls, firewalls, and intrusion detection systems.

We undertake regular security audits and penetration testing to identify and remediate vulnerabilities. If we discover a data breach that could affect your account on mercon, we notify you within a reasonable timeframe and advise you of steps to protect your information. We maintain a data-incident log and share summary findings with relevant regulators as required by law.

Your Rights on mercon

We at mercon recognize your right to access, correct, and delete your personal data. If you wish to request a copy of all data we hold about you on mercon, contact our support team via email or live chat in English and we will provide it within a reasonable timeframe. If you identify inaccuracies in your data (e.g., a typo in your name, an incorrect address), you can request correction through your account settings or by contacting support.

We at mercon also respect your right to data portability. If you request your data in a portable format (CSV or JSON), we will provide it so you can transfer it to another service if you wish. You also have the right to request deletion of your data, subject to legal holds—for example, we may retain your payment records for tax and regulatory purposes even after account closure.

To exercise any of these rights on mercon, contact our support team with your account email and request details. We verify your identity before processing requests and aim to respond within two weeks. If you believe we have mishandled your data or breached your privacy, you have the right to lodge a complaint with your local data-protection authority.

Data Retention on mercon

We at mercon retain your personal data for as long as necessary to fulfill the purposes we collected it for. Account registration data (name, email, address, identity document) is retained for the life of your account and for a period of time after closure to comply with anti-money-laundering regulations. Payment records are retained for at least seven years for tax and audit purposes. Gameplay logs are retained for three years to settle disputes and detect patterns of abuse.

We at mercon delete cookies from your device when your session expires or you clear your browser cache. If you opt out of analytics, we stop collecting new analytics data, but we retain historical data for trend analysis for up to one year.

Contact Us and Policy Updates on mercon

If you have questions about our privacy practices or wish to exercise your data rights on mercon, contact our support team via live chat, email, or the mercon app. We respond in English and aim to address privacy inquiries within a few business days. We at mercon may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We notify users of material changes via email or in-app notification. Your continued use of mercon after policy updates becomes effective constitutes acceptance of the updated policy.

We at mercon are committed to safeguarding your privacy and maintaining your trust. Thank you for using our platform. For the most current version of this privacy notice, visit the Privacy Policy page on mercon or contact our team.